Returns Policy

Last updated: 29 September 2026

This policy covers orders from Uniq Cards, operated by Active Information Design Limited, 169 Jordanhill Drive, Glasgow, G13 1UQ. Email info@uniq.cards with your order number. We aim to reply within one business day.

Printed goods are made for you

Greeting cards, invitations, mugs, phone cases, and clothing are printed to the design you approve. Because they are made to your specification, the usual 14-day change-of-mind cancellation right for distance sales does not apply once production has started.

Cancelling before we print

Email us as soon as you place the order if you need to cancel or change it. If printing has not started, we will cancel the order and refund what you paid.

Once printing has started, we cannot change the design or cancel the order because you have changed your mind.

Damaged, faulty, or not what we made

If a printed order arrives damaged, faulty, or different from the design you approved, email us within 7 days of delivery. Include your order number and photos of the item and the packaging.

We will replace the item, refund you, or issue account credit. If we need the item sent back, we will email the return instructions and cover the return postage. Please do not post anything back until we ask.

Lost orders

If a printed order does not arrive, email us with your order number. We will trace it with our print partner. If it is lost, we will replace it or refund you.

Downloadable e-cards

E-cards are PDF files supplied as soon as you pay. If the file is faulty or does not match the design you approved, email us within 7 days and we will send a corrected file or refund you. A download is not refundable because you changed your mind after receiving the file.

How refunds are paid

Refunds go back to the original payment method. Card refunds can take a few business days to appear, depending on your bank.